Order Cancellations

Orders may be cancelled or modified up to 24 hours before the scheduled delivery or collection time.

Please contact us as soon as possible if you need to make any changes. Orders that have already been prepared, packed, or dispatched may not be eligible for cancellation due to the perishable nature of our products.

Returns & Refunds

Due to food safety and hygiene regulations, we generally cannot accept returns or exchanges for:

• Fresh meat and poultry
• Frozen products
• Prepared meals
• Fresh produce
• Refrigerated items once they have left our premises

Returns or refunds may be available if a product is faulty, damaged, spoiled, supplied incorrectly, or does not meet Australian Consumer Law guarantees.

Quality Issues

If you receive an item that is:

• Damaged
• Spoiled
• Incorrect
• Missing from your order
• Not as described

Please contact us within 24 hours of delivery or collection.

To help us investigate your claim, please provide:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

After reviewing your request, we may offer:

• A replacement product
• Store credit
• A partial refund
• A full refund

Change of Mind

We do not provide refunds or exchanges for perishable food products due to change of mind, incorrect ordering, or personal preference.

For non-perishable products such as packaged spices, cooking accessories, or merchandise, change-of-mind returns may be accepted within 14 days if:

• The item is unopened and unused.
• The original packaging is intact.
• Proof of purchase is provided.

Customers are responsible for return shipping costs unless the item is faulty.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies your rights under the Australian Consumer Law (ACL). If a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund, or another remedy as provided by law.

Contact Us

If you have any questions regarding cancellations, returns, or refunds, please contact our team.